Refund policy

Last Updated: April 28 2025

Our Promise

We stand by our packing cubes. If something’s wrong, we’ll make it right.

UK & EU Returns

30-Day Hassle-Free Returns

• Eligibility: Unused, in original packaging with tags/receipt.
• How to Start: Email support@carrycubes.com within 30 days. We’ll send a return label and instructions.
• Return Shipping: You cover the cost (we recommend tracked mail).
• No Surprises: Contact us first—we’ll check stock to ensure your exchange/refund is smooth.
• Note: Unauthorized returns (sent without emailing us) can’t be processed.

US Orders

All Sales Are Final
We don’t accept returns or offer refunds for US orders.

Exception: See “Damaged/Defective Items” below.

Damaged/Defective Items

Report Within 24 Hours

Email support@carrycubes.com with:

• Photos of the issue
• Order number
• Description of damage/defect

We’ll ship a replacement ASAP or refund if preferred.

Exchanges

Need a Different Size/Color?

• Return your original item (if eligible under UK/EU policy).
• Place a new order on carrycubes.com.
• Email us—we’ll prioritize processing your exchange.

Refunds

• Timing: Approved refunds hit your account within 24 hours of us receiving your return.
• Bank Delays: Allow 7–10 business days for payment providers to process.

Questions? We’re Here!

Email support@carrycubes.com for:

• Return status updates
• Damaged item help
• General inquiries