Return & Refund Policy

Last Updated: April 28 2025

Our Promise

We stand by our packing cubes. If something’s wrong, we’ll make it right.

UK & EU Returns

30-Day Hassle-Free Returns

  • Eligibility: Unused, in original packaging with tags/receipt.

  • How to Start: Email support@carrycubes.com within 30 days. We’ll send a return label and instructions.

  • Return Shipping: You cover the cost (we recommend tracked mail).

  • No Surprises: Contact us first—we’ll check stock to ensure your exchange/refund is smooth.

Note: Unauthorized returns (sent without emailing us) can’t be processed.

US Orders

All Sales Are Final

  • We don’t accept returns or offer refunds for US orders.

  • Exception: See “Damaged/Defective Items” below.

Damaged/Defective Items

Report Within 24 Hours

  • Email support@carrycubes.com with:

    • Photos of the issue

    • Order number

    • Description of damage/defect

  • We’ll ship a replacement ASAP or refund if preferred.

Exchanges

Need a Different Size/Color?

  1. Return your original item (if eligible under UK/EU policy).

  2. Place a new order on carrycubes.com.

  3. Email us—we’ll prioritize processing your exchange.

Refunds

  • Timing: Approved refunds hit your account within 24 hours of us receiving your return.

  • Bank Delays: Allow 7–10 business days for payment providers to process.

Questions? We’re Here!

Email support@carrycubes.com for:

  • Return status updates

  • Damaged item help

  • General inquiries

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